Order form checklist
Each paid customer order should state the customer legal name, billing contact, plan, users, locations, connected systems, onboarding scope, customer responsibilities, fees, GST treatment, billing cycle, minimum term, cancellation rules, support expectations, data processing terms, and any special service commitments.
MSA checklist
An MSA should cover service scope, acceptable use, customer data, confidentiality, security, data processing, third-party integrations, AI output review, payment, suspension, termination, liability, Australian Consumer Law carve-outs, governing law, and dispute handling.
Default documents
Unless a signed document says otherwise, Olli's Terms of Service, Privacy Policy, Data Processing Addendum, and Trust page form the baseline for paid customer contracting.
Request documents
For a signed order form, MSA, insurance details, vendor questionnaire, or procurement review, contact hello@getolli.app.