1. Who these terms are for
Olli is built for businesses, not consumers. By using Olli for a business, you confirm that you are authorised to act for that business and to bind it to these terms.
2. What Olli does
Olli provides inventory decision support. It can analyse inventory, sales, supplier, and operational data, highlight stockout and overstock risks, recommend actions, draft purchase-order emails, and produce reports. Olli is not a stock system of record, accounting system, legal adviser, financial adviser, or procurement agent.
Unless we agree otherwise in writing, Olli does not place binding orders with suppliers. Purchase orders, supplier emails, reorder quantities, and stock decisions must be reviewed and approved by you.
3. Accounts and access
You are responsible for your users, access permissions, account security, and the accuracy of business information entered into Olli. You must tell us promptly if you suspect unauthorised access or misuse.
4. Customer data and integrations
You keep ownership of the data you provide to Olli, including inventory exports, product records, supplier information, order history, sales data, spreadsheets, and configuration rules. You give us a limited licence to host, copy, process, analyse, transmit, and display that data only as needed to provide, secure, support, improve, and troubleshoot Olli.
If you connect third-party tools such as inventory systems, ecommerce platforms, accounting tools, spreadsheets, messaging tools, or email services, you authorise us to access and process the data made available through those integrations. Third-party tools remain governed by their own terms.
5. AI outputs and forecasts
Olli's forecasts, reorder suggestions, risk scores, alerts, summaries, and purchase-order drafts are generated from available data and assumptions. They can be incomplete, delayed, or wrong if source data is missing, stale, inconsistent, or incorrectly mapped. You are responsible for reviewing outputs before acting on them.
We may use de-identified, aggregated operational patterns to improve Olli. We do not sell customer business data.
6. Fees, plans, and payment
Fees, billing frequency, minimum terms, inclusions, and any guarantee or trial terms are set out on the website, checkout, invoice, proposal, or order form that applies to you. Amounts are in Australian dollars unless stated otherwise and are exclusive of GST unless stated otherwise.
If payment is overdue, we may suspend access after giving reasonable notice, unless the overdue amount is being disputed in good faith.
7. Acceptable use
You must not use Olli to break the law, infringe rights, upload malicious code, attempt unauthorised access, disrupt the service, bypass limits, reverse engineer the software, or submit data you do not have the right to provide.
8. Confidentiality
Each party must protect the other party's confidential information using reasonable care and must only use it for the purposes of providing or receiving Olli, unless disclosure is required by law or the information is already public through no fault of the receiving party.
9. Privacy and security
Our handling of personal information is described in our Privacy Policy. Paid customer data processing is covered by our Data Processing Addendum unless a signed agreement says otherwise. We use reasonable technical and organisational safeguards described on our Trust page, but no internet service is risk-free. You are responsible for choosing appropriate data, user permissions, and approval workflows for your business.
10. Intellectual property
We and our licensors own Olli, including the software, workflows, interface, models, prompts, documentation, branding, templates, and know-how. You own your customer data. If you give feedback or suggestions, we may use them to improve Olli without owing compensation.
11. Availability, support, and changes
We aim to keep Olli reliable, but service availability can be affected by maintenance, third-party systems, source-data issues, internet outages, and events outside our control. We may update Olli to improve security, performance, compliance, and product quality. If a material change reduces paid functionality, we will give reasonable notice where practical.
12. Cancellation and termination
Either party may end the service in line with the applicable plan, order form, or written agreement. We may suspend or terminate access if you materially breach these terms and do not fix the breach after reasonable notice, or immediately if continued access creates a security, legal, or operational risk.
After termination, we may retain limited records where required for legal, tax, audit, fraud-prevention, security, or dispute-resolution purposes. You can request export or deletion of customer data, subject to those limits.
13. Australian Consumer Law
Nothing in these terms excludes, restricts, or modifies any right, guarantee, warranty, or remedy that cannot lawfully be excluded under the Australian Consumer Law or any other applicable law.
14. Liability
To the maximum extent permitted by law, Olli is provided on an "as is" and "as available" basis. We are not liable for indirect, consequential, special, or punitive loss, loss of profit, loss of revenue, loss of goodwill, loss caused by third-party systems, or loss caused by inaccurate, incomplete, or stale source data.
To the maximum extent permitted by law, our total liability for claims relating to Olli is limited to the fees you paid us for the affected service in the three months before the event giving rise to the claim. This limit does not apply where liability cannot legally be limited.
15. Governing law
These terms are governed by the laws of Victoria, Australia. The parties submit to the courts of Victoria and the Commonwealth courts of Australia.
16. Contact
Questions about these terms can be sent to hello@getolli.app.